Anchoring of Design as a future skill and core discipline along the entire value chain. With Design as a core element of the CX Transformation, development and implementation of an expert career with clear skill profiles, defined selection processes and transparent ambition levels for all seniority levels. Development of a training curriculum for vertical and horizontal training of design and CX skills in the company.

Deutsche Telekom brand and design platform as core touchpoint for all guidelines and assets. Supporting more than 17K people around the globe to create consistent experiences for our Customers.

Creation of a customer centric end to end ecosystem for mobile payment and mobile commerce from vision to proposition to hardware terminal design and wearables. I still firmly believe in the potential of a payment service as ecosystem differentiator and retention driver.

Experience Strategy as a target picture, concrete architecture and source of requirements from the customer’s perspective. Developed on the basis of a state-of-the-art combination of strategy development and qualitative research and design methods, it provides clear guidance for the business unit and the related innovation priorities.

Full end to end responsibility as managing director and production lead for this AAA massive multiplayer space game. Creation of incredible quality with stunning graphics, a story custom created by a highly awarded science-fiction writer and a specially composed and live orchestra recorded cinematic soundtrack.

Germanies first massive multiplayer online role-playing game (MMORPG) and worlds first MMORPG with a real time combat. Incredible business impact with leading to economic success and independence of the studio and ultimately to the acquisition of the studio through a international publishing company.

Work as professional musician in multiple Orchestras like symphonic orchestra Göttingen, Theater of Bochum, Heidelberger Chamber Orchestra etc. Many international concert tours in more than eight European countries.

Integrating the voice of the customer along the entire value chain of a product is a core success factor in building products that customers love. Development of a Blueprint to standardize this for Deutsche Telekoms Innovation area with phase specific guidance on purpose, methods and outcome. Awarded with the Lead to Win award in the category of customer Experience.

Conception of the MyWallet app as key element in the mobile payment ecosystem based on a custom-made working model for design collaboration and application. The completely modularized concept enabled standardized integration of multiple features like payment, ticketing, public transport, digital keys and digital commerce. It also allowed easy branded third-party integration of key partners.

Redefined self-service experience for the online portal of Deutsche Telekom. The delivered results of our cross functional and agile working format enabled effective cross segment alignment and created significant impact on self-service rate, online sales and time to market.

Creation of a wide range of digital products in a wide range of business areas across platforms like PC, Smartphone or Nintendo DS. Growing span of control across my career from being part of the team to full responsibility as managing director.

Holistic development of web-based gaming as a new business segment. Monetization strategy, product development in cross-functional teams, implementation of data driven business intelligence and the development of new customer service and community management processes led to an outstanding ROI. Afterwards we passed on the success formula to studios in the Ubisoft group worldwide.

Creation of an outstanding web-based computer game based on the famous and extremely successful Anno franchise. Stunning graphics and a proven game system for a fantastic game experience.

Even after 25 years my maps are still among the top 10 rated Doom levels ever. Started as a hobby this was the entry card in my career in digital entertainment products.